Psyonix says Rocket League server performance is ‘unacceptable’

The developer of online smash hit Rocket League has apologised for the game’s recent connectivity problems.

In regards to both backend issues, and game server performance, we agree that the server outages and recent lengthy matchmaking times are totally unacceptable,” CEO Dave Hagewood said. We sincerely apologize to all of our players for the quality of online play, and we are focusing all of our available resources on addressing PsyNet’s capabilities and performance, and the quality of our game servers.

Hagewood added that Rocket League’s MAU numbers are already in 2017 up 40 per cent on the previous year, and that it has struggled to scale its systems accordingly. He also confessed that the problems intensified after the game’s free Xbox One weekend in February. The recent Dropshot update has also caused some matchmaking issues.

Various measures have already been implemented, however, such as separating things like Player Trading and API services from the core game. Server capacity is also being increased. The matchmaking problem is proving a little tougher to crack, however.

Growing pains are just that – painful – and we cannot thank our players enough for sticking with us as we continue to grow,” the CEO continued. Some of the issues we face will be addressed shortly, including those in our next hotfix; while other projects, like growing our Online Services team, will take more time to bear fruit. We promise to do better by all of our players in the future.”

Elsewhere, Psyonix VP Jeremy Dunham has told IGN that the company is currently weighing up the viability of a Switch port.

"Just like all the other platforms, we are evaluating it. We’re looking to see what the technical requirements are," he said. "We’re looking to see what kind of true community demand there is. We’re looking to see how it would benefit the community as a whole. So we’re still in that evaluation phase. It’s definitely too early to say that it wouldn’t happen, but it’s also definitely too early to say that it would."